This module takes you through your customers journey identifying the points in which they come into contact with your brand and the experience they have. This opens opportunities so choose the messages and actions you want to attach to each stage of their journey. We take you from customer acquisition to retention to customer advocacy

• NINE OF MINE DEFINING YOUR AUDIENCE
• THE EXPLORATION STATION
• TOUCH AND CLUTCH POINTS CUSTOMER JOURNEY
• SOCIAL PROOF
• EXTENSION STRATEGIES

Who is this course for?
This course is for you if you need support creating a content strategy, which can used across social media platforms.

MODULE CAN BE INTEGRATED INTO 4/6WEEK COURSE

Training Delivery
Walk in their shoes is a 90 minute, one on one training module delivered via Zoom.

What is Included?
Your 90 minute zoom training will cover all 5 chapters outlined on the left plus you will be given a bonus workbook which, allows you to apply the principles you learn to your brand.